Legal Document
Refund & Cancellation Policy
Our fair refund policy for digital and campus courses
📅 Last Updated: September 17, 2026
Our Commitment: We want you to be completely satisfied with your learning experience. If a course does not meet your expectations, we offer a fair refund process as described below.
1. Refund Eligibility Summary
| Course Type | Refund Window | Eligibility Condition | Status |
|---|---|---|---|
| Online Digital Course (LMS) | Within 7 days of purchase | Less than 20% content accessed | ✅ Eligible |
| Online Digital Course (LMS) | After 7 days of purchase | Any | ❌ Not Eligible |
| Campus / Offline Course | Before batch start date | Written cancellation requested | ⚠️ Partial (50%) |
| Campus / Offline Course | After batch starts | Any | ❌ Not Eligible |
| Failed / Duplicate Payment | Any time | Payment debited but no access granted | ✅ Full Refund |
2. Online Course Refund Policy
2.1 Eligible for Refund
We offer a 7-day refund window for online digital courses, provided:
- The refund request is submitted within 7 calendar days of the original purchase date
- You have accessed less than 20% of the course content (lessons watched)
- You contact us through official channels (WhatsApp or email) with your registered mobile number and payment receipt
2.2 Not Eligible for Refund
- Requests submitted after 7 days from purchase date
- Courses where more than 20% of content has been accessed
- Course completion certificates already issued
- Courses purchased at a discounted or promotional price (unless specifically stated otherwise)
- Change of mind after substantial course access
No Refund After 7 Days: Digital content is delivered instantly and consumed electronically. After the 7-day window, refunds cannot be issued regardless of the reason, except in cases of proven technical failure on our end.
3. Campus Course Refund Policy
- Before batch start (more than 7 days prior): 50% of the course fee will be refunded. The remaining 50% covers administrative, material, and seat reservation costs.
- Before batch start (less than 7 days prior): No refund. Seat may be transferred to the next available batch (subject to availability).
- After batch commencement: No refund under any circumstances. Students are responsible for attendance and course completion.
- Medical Emergency: In case of a documented medical emergency, a credit note for the next batch may be considered at the Academy's sole discretion. Supporting documentation required.
4. Failed or Duplicate Payments
If your payment was debited from your bank/card but you did not receive course access:
- Contact us immediately at +91 99398 00780 or support@quickartphotography.in
- Provide your Razorpay Payment ID and registered mobile number
- We will investigate within 2 business days and initiate a full refund if confirmed
Note: In many cases, failed payment amounts are automatically reversed by your bank/card within 5-7 business days. Please check with your bank before contacting us.
5. How to Request a Refund
- Send a WhatsApp message to +91 99398 00780 or email support@quickartphotography.in
- Subject line: "Refund Request - [Your Name] - [Course Name]"
- Include: Registered mobile number, Purchase date, Razorpay Payment ID, Reason for refund
- Our team will review and respond within 2-3 business days
- If approved, refunds are credited to the original payment method within 5-7 business days
6. Refund Processing Timeline
- Review: 2-3 business days from receiving your request
- Processing: 1-2 business days after approval
- Bank Credit: 5-7 business days depending on your bank/card issuer
- UPI Refunds: Usually instant to 2 business days
7. Chargebacks
We strongly encourage you to contact us first before initiating a chargeback with your bank. Chargebacks without prior communication may result in account suspension. We are committed to resolving all genuine disputes fairly.
8. Contact for Refunds
- WhatsApp: +91 99398 00780
- Email: support@quickartphotography.in
- Phone: +91 99398 00780 (Mon–Sat, 9am–7pm IST)